Resorts World Genting - Crockfords

There is no way to call the customer service as no one answers the call. So if there's any emergency, kindly dont expect to get help. The concierge, Jahid was a great help, he assisted with everything from head to toe, and even arranged for welcome drinks, door gifts, and provided great hospitality during the trip. We asked directions as to how to get to Theme Park, and some areas in Sky Avenue and he showed us the directions. The check-in receptionist, Joel was friendly and informative. He provided us with 2 key access cards (although we would like to have more) and side by side rooms were arranged, nearby the lift. Which is a great convenience. Crockfords Level 3- Guest Service Centre - Catherin - Was a great help and assisted us with membership cards, though we feel that the counter is under-staffed. ** We wanted to cash in around 100k+ by way of instant transfer, however when we asked guest services or cashier counter, no one was able to assist us and they mentioned there was no way we could cash in so much cash, therefore we were not able to gamble much at the casinos. Buggy Service was great and attentive. Good job to them driving the buggy from Crockfords to SkyAvenue, they did a great and efficient service. Disgusting Experience @ Cafe. The cafe in Crockfords, some staffs had really rude attitude and one of them mentioned, this is not my problem when they threw away the food while we specifically requested for TAKEAWAY. The staff even mentioned that it was not her responsibility and therefore don't ask her anything after she informed us that the food that we requested for takeaway was disposed. We haven't even eaten that plate of food. And the staff just disappeared thereafter, not even willing to rectify the situation. It was the most disappointing experience ever! Never visit their cafe, it doesn't hold up to the name, service, reputation and not even worth to go to.

My husband and I stayed in the superior and we booked the package which includes dinner & breakfast. The service was exceptional, from the moment we checked in, all the way to our departure. We loved the little touches of hospitality such as the pillow spray, chocolates and macarons provided with turn down service. The valet service even left some bottles of water in the car when it was brought back for our departure. The room was gorgeous, the bed was super comfy and the shower was wonderfully hot. Service at dinner and breakfast was outstanding - the staff were extremely attentive and responsive.

Pleasant room interior. Good view with quiet environment. Adequate bottled water was provided at no charge. Enjoyed the complimentary macarons provided daily.

The rooms were modern and stylish. Location was great, near the mall and the buggy ride from the hotel lobby to the mall escalator was a bonus!

The Junior suite is just right. Exceptional service weeks before the stay where the Butler team connects with you about your expectations for the stay. We even received an itinerary of what we can spend our day on with multiple suggested activities! After we entered the reception/lobby area we sat down and they came to assist check-in and presented welcome drinks. There onwards we were accompanied to the room and given a nice intro. Lobby smells great too! It was my daughter's birthday & they set up a surprise deco with balloons, cake, & butler team singing happy birthday and playing minor instruments when she entered the room. The room was fantastic with a very wide and picturesque view. Turn-down amenities were also provided. Breakfast downstairs was good and not crowded. In room dining was exceptional as well. At request, the butlers can also assist to reserve a table in popular restaurants (and some impossible to book) within Genting too! Wife and kids are happy. Thank you Faizan & team, it was memorable.