Resorts World Genting - Crockfords

There is no way to call the customer service as no one answers the call. So if there's any emergency, kindly dont expect to get help. The concierge, Jahid was a great help, he assisted with everything from head to toe, and even arranged for welcome drinks, door gifts, and provided great hospitality during the trip. We asked directions as to how to get to Theme Park, and some areas in Sky Avenue and he showed us the directions. The check-in receptionist, Joel was friendly and informative. He provided us with 2 key access cards (although we would like to have more) and side by side rooms were arranged, nearby the lift. Which is a great convenience. Crockfords Level 3- Guest Service Centre - Catherin - Was a great help and assisted us with membership cards, though we feel that the counter is under-staffed. ** We wanted to cash in around 100k+ by way of instant transfer, however when we asked guest services or cashier counter, no one was able to assist us and they mentioned there was no way we could cash in so much cash, therefore we were not able to gamble much at the casinos. Buggy Service was great and attentive. Good job to them driving the buggy from Crockfords to SkyAvenue, they did a great and efficient service. Disgusting Experience @ Cafe. The cafe in Crockfords, some staffs had really rude attitude and one of them mentioned, this is not my problem when they threw away the food while we specifically requested for TAKEAWAY. The staff even mentioned that it was not her responsibility and therefore don't ask her anything after she informed us that the food that we requested for takeaway was disposed. We haven't even eaten that plate of food. And the staff just disappeared thereafter, not even willing to rectify the situation. It was the most disappointing experience ever! Never visit their cafe, it doesn't hold up to the name, service, reputation and not even worth to go to.

Beautiful view, great room layout, room was clean and had everything we needed. The small touches made it special - the teddy bear, welcome cakes and fruits, turn down service.

Pleasant room interior. Good view with quiet environment. Adequate bottled water was provided at no charge. Enjoyed the complimentary macarons provided daily.

Honestly, don't go to any hotel after Crockfords! you will feel any hotel is bad after this luxury Place! We really like the place, the staff, Mr. Jega thanks for your cooperation and polite help with fast respond for any requirements. if you plan to visit Malaysia... my advice is to book in Crockfords in Genting and spend you vacation here.... I can't write more but it's worth every penny spent for stay in it.

Their service is top notch! 👌 Staffs are so polite, respectful and friendly. They helped to plan and surprise my son at 12am for his birthday today with amazing decoration, birthday card and a tasty complimentary cake. My son was so happy! That made my heart full. Ruben and Jennis served us and looked into our needs very well. Totally appreciate it and would love to stay here again in future.